NCDAC Language Access Plan

The NCDAC Language Access Plan aims to provide department staff with guidance, resources, and a formal agency process for interacting with offenders and their families who speak languages other than English (LOTE) or are limited English proficient (LEP).

This initiative also aims to provide all offenders and their families with meaningful access to services, programs, and activities that will facilitate their successful reentry into society. Additionally, the Language Access Plan strives to further NCDAC‘s compliance with Title VI of the 1964 Civil Rights Act and other pertinent federal and state laws, regulations, and guidelines.

NCDAC is committed to:

Serving all individuals who speak a language other than English and providing free, timely, culturally competent, and high-quality language access services;
Proactively training staff to ensure that they understand the importance of language access and the rules and regulations governing language access services, and that they are equipped to communicate with and serve individuals who speak a language other than English; and
Closely monitoring progress across divisions and programs supporting their efforts to meet compliance standards.
In committing to providing linguistically accessible services for LEP offenders and their families, NCDAC also aims to increase public trust and confidence and increase the general public’s awareness of its language access services

This language access plan includes goals and action items to be completed by NCDAC over an implementation phase of two years.

Highlights of the NCDAC Language Access Plan:

Enhances Language Access: We are dedicated to expanding language access across the agency and highlighting the excellent work our ADA office is doing in community supervision and institutions.
Provides Staff Training: We plan to provide comprehensive training for both multilingual and monolingual staff on best practices to improve language access efforts.
Establishes an Internal Volunteer Language Access Team: We’ve established an Internal Volunteer Language Access Team to guide our agency in implementing effective language access strategies.

The NCDAC Language Access Plan aims to provide department staff with guidance, resources, and a formal agency process for interacting with offenders and their families who speak languages other than English (LOTE) or are limited English proficient (LEP).

The NCDAC Language Access Plan is available in four languages: